1. Refund Eligibility
We offer refunds on digital products purchased through Dynamic under the following conditions:
- Request must be made within 7 days of purchase
- Product must be defective or not as described
- Product has not been downloaded (for digital products)
- Technical issues preventing product use
2. Non-Refundable Items
The following items are not eligible for refund:
- Products that have been downloaded
- Custom or personalized products
- Products purchased more than 7 days ago
- Products that work as described
- Subscription or recurring payments
3. Refund Process
To request a refund:
- Log in to your account
- Go to your Orders page
- Find the order and click "Request Refund"
- Provide a reason for the refund request
- Wait for our team to review your request
Refund requests are typically processed within 3-5 business days. If approved, the refund will be processed to your original payment method.
4. Partial Refunds
In some cases, partial refunds may be granted at our discretion, such as:
- Products with minor defects
- Partial downloads or usage
- Cases where full refund is not warranted
5. Payment Processing
Refunds will be processed through the original payment method used for the purchase. Refund processing times may vary depending on your payment provider.
6. Disputes
If you believe a refund decision is unfair, you may contact our support team to escalate the issue. We will review your case and respond within 5 business days.
7. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.
8. Contact Us
If you have questions about our Refund Policy, please contact us:
- Email: support@example.com
- Phone: +880 1234 567890
- Support Ticket: Open a Ticket